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Customers

Below are some customer letters on our products and services including some letters on our Marine Fish and Invertebrates .

Alan Johnson wrote:

To whom it concerns:

I wanted to complement you on your great service dept. I recently ordered from you via your web site. After placing my order I had change mind on the size of the item for my order. I emailed to an address I found on the page to change the order before it shipped. Unfortunately, it had already shipped.

You continued to work to resolve the situation. Through no less than four or five email messages,
I was offered a variety of alternatives. It was more than I had hoped for from a mail-order company. The assistance I received from your company was uncommon, in my experience. Despite my initial difficulties, I will undoubtedly order from you again.

Thanks.

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Tim Thompson wrote:

Hi,

Thank you so much for your very thorough answer. Most places have terrible support people answering the email and it seems they don't really read so they can understand the question. This is the third question that I have discussed with you via email and I thought you might like to know what I thought of your great service. I just wanted to thank all of you at The Pet Stop. You are doing a great job. Please forward this message to your boss. I just placed an order for a Protein Skimmer and Wavemaster. Thanks.

Tim Thompson
Sales Management

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Virginia wrote:

MY order came in the mail today. That was FAST! I was very happy at the speed at which you processed and shipped my order. I'm sure it was a fluke or maybe it is your standard practice on a first order. This kind of Customer Service is very good. Keep up the good work! Also, the packaging was well done to protect my order. There is nothing worse than waiting for something to come in the mail just to find it was destroyed by the postman. I look forward to doing business with you in the future. Thank you for your QUALITY CUSTOMER SERVICE.

Virginia
Chicago, IL

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S. Goldstien wrote:

Dear Customer Service,

Thanks for note back. I already really like you guys after one order.

ThePetStop.com certainly can brag to have the best customer service I ever came across. It feels good to be so taken care of.

I suppose I should be so excited by you great service it's just I live in N.Y. where customer service in pet stores is virtually non-existent.

Thanks again for your service I will be shopping with you again.

S. Goldstein

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Livestock

Mark,

MAGNIFICENT SPECIMENS!!  Everyone arrived perfectly and have adapted to the tank successfully.  The Tang is exceptional.  I will definitely be recommending your site to others.  Thank you for your wonderful selection.

Kris, Overland Park, KS

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Frank Hamilton wrote:

"My first shipment just arrived, "WOW" was I surprised! All the fish, inverts, and corals were fantastic. I will be putting in my next order very soon.... I have to fill my 300T I bought from you a while back. The way you have set up your on-line ordering and confirmation process is great! I ordered 10 items with a max fill of 7 and it worked out great. Thanks for the great service."

Frank Hamilton, CA

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Brian wrote:

"Hi, my Tonga Branch and Fiji Rock arrived last week and I'm happy to say that I am very happy with your quality products. I work at a "local store" and I have to admit that everything from here on out that I get will be ordered from you and I'll probably tell some customers just because of the selection.

Brian, OH

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Len Dangler wrote:

"My shipment of 2 boxes of Fiji live rock just arrived. I was extremely
grateful and surprised when I opened the box to find such large, nice pieces. They were covered with a lot coraline algae and other stuff. Thanks for all the great products. I think I will be upgrading my aquarium later this year and I look forward to getting a quote on one of your Tenecor aquariums.

Len Dangler, NV

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S. Adams wrote:

I just received my first order. The coral I ordered arrived in perfect health. I have looked many places and decided to order from the place with the best looking site stupid I know but it worked for me and for many others I can see. It was a surprise that you had so many items in stock and all your prices are incredible! I look forward to many more orders with ThePetStop.com in the future. The quality of your sps colonies is great. Thanks again for your service!

S. Adams, VA.

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Ray Mellinkoff wrote:

I must thank you for your excellent customer service! When I have called, you have treated me better than most the people I know as friends. You were great in helping me resolve a small problem with the shipping on my last order. The specimen of yellow leather you sent me is doing great! It would be a better world if every business would treat their customers like you do. Thanks! Keep it up!

Ray Mellinkoff, UT

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James L. wrote:

"Just received a shipment of fish and inverts. Everything looks great!
Thanks, I'll be ordering again."
James L., AK

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Tony wrote:

Great Quality,Good Price, Friendly Service...Thanks a Million for the expert advice. Keep up the good work!

Tony, TX

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