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Livestock

Acclimating New Arrivals General Ordering Info Guaranteed Arrive Alive and Stay Alive		How To Order If You Suffer A Loss: DOA Claims Restricted List Shipping Info & Rates

General Info:

Livestock is shipped within the continental US & Alaska. All livestock orders are shipped by Priority Overnight carrier. Live rock ships 2 day. After placing your order you will receive an email confirmation, please review it for accuracy. You will also receive  email notification the night your order ships. Livestock is priced based on size and availability. Stock availability sometimes dictates we make size substitutions up or down 1 size, your final invoice will be adjusted if any size changes are made.

How To Order:

Call Us, or use our Online Shopping System. Add a Qty.# and click the "Add To Basket" button that is below the group you are ordering from. In some cases you simply Click on the Shopping Cart button. Type order limits, and minimum shipping requirements in the Special  Instructions/Comments section of the order form.  We do not backorder livesotck items for future shipment. All orders are time stamped and filled in the order received. You will get an automatic e mail confirmation. This only confirms we received your order. The day your order ships you will receive e mail notification by 6:00 p.m. PST. This message will include the shipment tracking #.

Online Order Example: If you want to add 10 specimens to your aquarium, you could add 15 different items to the shopping cart and on the order form in the comments section type "Limit Order 10". Your order will be filled with available stock with a limit of 10 items. Your final invoice will be changed to reflect the actual items shipped.

Order are shipped, as availability allows:  This means, orders received Monday - Thursday by 10:00 a.m. PST are shipped the same day. Orders placed after 10:00 a.m. Monday - Wednesday will ship the following business day as availability allows or "if items are in stock and healthy". We ship Monday - Thursday and you may request a specific ship day on the order form comments section. Each week orders not filled are pre-ordered from our overseas suppliers and holding facilities and shipped the following week. 

Are you sure about your aquariums water quality? The number of fish your aquarium can safely hold? How many fish can be added at one time? If not, PLEASE call to discuss. Quality test kits are here.

Minimum Order	Livestock - $75. Live Rock - 1/2 Box
Box Charges	Livestock - $10 Per Shipment Live Rock - No Box Charge
Payment Methods	Credit Cards Check or Money Orders Personal Checks (U.S. only - allow 5 days to clear) - Sorry, no COD's

Acclimating New Arrivals:

pH Shock
While transporting, a fish's natural biological functions lower the bag waters pH. The longer the shipping time, the more the pH will be reduced. This increases the need for caution and greater care in acclimating new arrivals. **Gradually you must balance the pH in the shipping package to match that of their new home.

Acclimation Procedure for fish, invertebrates and plants.
It will take 45 - 60 minutes no longer to complete acclimation procedure.

1. Turn aquarium lights off

2. Float the (sealed bag) in aquarium for 10-15 minutes to equalize temperatures. (Do not open bag until you start #3)

3. Open bag "use knife and cut the bag below metal clip half way through"

4. Add 1 cup of aquarium water small bag or 2 cups large bag.

5. Repeat step 4 every 5 minutes until bag is full.

6. Empty 1/2 of the water from the bag.

7. Repeat step 4 every 5 minutes until bag is full.

8. Submerge bag and gently release specimen.

9. Discard remaining water and bag.

NOTES:

• DO NOT open your packages in bright light. Acclimation will be done in dim light. Keep aquarium light off for a few hours after to help protect new fish from harassment.

• Do not aerate the bagged water if the fish are obviously healthy. This will raise the pH too high and put them potentially into toxic shock.

• Keep sponges under water at all times.

• ALL MARINE SPECIMENS are sensitive to changes in salinity and should only be introduced to aquariums with a salinity of 1.020-1.023 with 1.020 preferred. Snails will die and starfish will lose legs unless properly acclimated.

Alive Arrival Guarantee:

We guarantee every fish, clam, coral and invertebrate that leaves our tanks will ARRIVE ALIVE at its destination and will STAY ALIVE for at least 7 days after leaving our system (except for those on our Restricted Species List). We can make this guarantee because:

1. We ship only healthy specimens.

2. We are experts at packing.

3. We use fast, reliable methods of shipping.

If your purchase does not arrive alive or if it dies within 7 days of leaving our facility, we will replace it FREE (excluding packaging & shipping). The following conditions apply:

• You must sign for your order upon delivery.

• You must acclimate the new arrivals according to our procedure even if one appears to be dead. Sometimes a specimen that looks dead will recover within minutes when acclimated properly. This appearance of death can be caused by the depressed pH of their water (which you can raise by aerating the water in the bag).

• The animal must not exhibit any signs of physical trauma (torn fins, lacerations, etc.)

• Your aquarium water quality must be (Ammonia 0, Nitrites >10, pH 8.1-8.4, SG 1.020-1.024).

• Never dispose of or return a specimen without authorization.

• You must notify us by telephone with 7 days of shipment or e-mail, sales@thepetstop.com subject = DOA 
  

If You Suffer A Loss:

• You must notify us by telephone with 7 days of shipment or e-mail, sales@thepetstop.com subject = DOA 

• We will notify you with Return Instructions by email.

• We will replace the dead specimen on your next order. Our guarantee applies to the original shipment only and not to DOA replacement  items. Our guarantee does not cover the cost of  (applicable shipping or box charges.

Shipping Rates Live Fish, Corals and Inverts: A chart for livestock shipping costs is below. You will receive automatic email confirmation of your order. You will also receive  email notification the night your order ships. This message will include the shipper tracking information.

We ship Overnite Via Priority Services!

Livestock Priority Shipping
Call 800-463-3339 to Verify Priority Availability in your area - F.O.B. zip code 90045
Livestock Total	U.S. Priority Overnite 9:00 to 12:00 a.m. Delivery Where Available*	Box Charge
$75. to $150.	$45.*	$10
$151. to $300.	$55.*	$5
$301. & up	$65.*	Free
*Additional boxes need for a shipment will be charged as above
*Call 800-463-3339 to verify Priority availability in your area - F.O.B. zip code 90045
Live Rock: Click Here

*Shipping rates are for the continental U.S. 48 States, Alaska will add $20.  Additional boxes needed for a shipment are charged as above with no additional box charge.

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