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Ordering - Policies - Shipping

Ground Delivery Info

This map illustrates service schedules in business days for Ground shipments.

To order CLICK the PRICE button or in the Qty. column type a 1, 2 ect.. and click the Add To Order Button or BY PHONE: Monday - Friday 10:00 AM - 6:00PM Pacific Time Toll Free: 1-888-596-6546

Be sure to designate the specific destination of shipment. We will ship the most economical surface route unless otherwise specified. 

Terms/Claims:

All prices are quoted FOB Auburn, Los Angeles or San Francisco. Shipping paid check, money order, credit card in advance.

Please inspect all shipments upon arrival for obvious damage to containers. Claims should be made immediately with carrier.

Receiving procedures: Especially important for Aquarium Delivery!

You or anyone accepting delivery must follow these steps. By failing to do so you may forfeit any right you may have to compensation for damage/loss.

1. Check the number of boxes/ pieces received against the number shown on the freight bill. If there is any discrepancy, note so on the bill before signing. Immediately notify the freight company by phone. They have five days to locate any missing boxes/pieces.

2. Carefully check the entire shipment for any signs of obvious damage, such as tears in the packaging, punctures, broken straps or damage to the skid if on pallet. If you find any damage, open the package and have the nature and extent of the damage noted on both copies of the freight bill. Make sure the freight company representative signs your copy. Immediately request an inspection of the damaged merchandise. Keep all packaging materials from the shipment. After inspection, file a damage claim with the freight company for the value of the damaged merchandise. Keep the damaged merchandise and packaging until after the claim has been settled.

3. If there are no shortages or obvious damage, you must accept delivery and immediately open package and check for hidden damage. If any is found, follow the same procedures as for obvious damage above.

4. Do not assume a box/piece count is correct because a pallet is shrink wrapped. Pieces can slip out of the wrap. Once you sign for all pieces as being delivered, you have no right to any claim. Also, don't have someone else accept the shipment unless they are familiar with these procedures. If a neighbor, relative or employee signs for the shipment as being in good shape, it's as if you signed for it yourself. Don't assume that loose pieces are fine. In fact, you can assume that they are damaged. We put all common carrier shipments together for one reason-to protect your merchandise.

Return Policy:

All returned items require a return authorization number (RAN) and prepaid freight. A non-damaged return must be in original packaging to be re-sold and a 20% re-stock fee will be charged. Unauthorized returns will not be accepted. Non-standard, custom and special order items like AQUARIUMS cannot be returned.

Price:

Merchandise is priced according to size and availability. Prices are subject to change without notice as availability of some items change.

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